Company and support.
Who is behind Granel, how to reach the team and which support channels come with each plan.
Who is behind Granel?+
Granel is a product of Thinktier OÜ, an Estonian company (Lõõtsa tn 5, 11415 Tallinn), Reg. 17249293, VAT EE102949399. The team combines physical commodity trading and product engineering backgrounds.
How do I contact the team?+
For sales questions, demos or evaluations, use the contact page. For customer support, use the in-app panel or email the contact assigned during onboarding.
What are your support hours?+
European hours (CET), Monday to Friday. On Enterprise, coverage and response times are agreed in the contract.
Do you run tailored demos?+
Yes. A 30-minute session on your own cases — your routes, currencies and usual cost lines — rather than a generic tour. Book it from the contact page.
Do you have reference customers?+
Yes. Raíz Andina is the first customer in production and other teams are evaluating.
Do you publish a roadmap?+
We share the quarterly roadmap with active customers and a summary on the product pages. Priorities shift with real feedback from the people using the platform daily.
Do you take feature requests?+
Yes. Customer requests outweigh any internal roadmap: if a feature unblocks your operation and fits the product, it gets prioritised.
Other categories
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