The forwarder is the logistics intermediary between the trader and the carriers, terminals and customs authorities. It owns no ships: it organises the operation — books the freight, handles the paperwork including the B/L, arranges consolidation and deals with whatever goes wrong.
For a trading team, keeping two or three reliable forwarders close is as important as knowing your suppliers and your end buyers.
Forwarder invoices usually arrive after shipment, which makes them a classic source of unbudgeted cost lines: delay surcharges, storage, rerouting.